Approach to costs
Solicitors at Humphreys & Co. always aim to approach
legal work in a financially-disciplined way. We offer
competitive rates. Our charging approach is both transparent
and geared to the options open to our clients. Our
solicitors generally charge by reference to time spent but
we can often agree fixed fees for specific work or in some
cases risk-adjusted funding structures.
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Send us a summary of your circumstances and objectives for a quick response. |
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Provision of Services
Regulations checklist
45
Distance selling at a glance will help you determine whether the
Provision of Services Regulations (PSRs) apply to your business.
They will apply if you supply services that are industrial or
commercial in nature, a craft or the activity of a profession.
If they do apply, then this checklist will help you determine
what you need to do to comply.
Pre-contract information you must provide to your
customers
Under the PSRs, you must make the following information
available to customers in a clear and unambiguous way and in
good time before the contract is concluded, or before the
service is provided if there is no written contract.
The name of your business.
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The main features of the service,
unless apparent.
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Your legal status and form (for example, whether
you are a sole trader or limited company).
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are established and details of how you may be contacted
rapidly and directly (including, where appropriate, an
email address or a number for text messages). |
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Contact details where customers can
request information or make a complaint – this must
include a telephone number and one or more of a postal
address, fax number or email address and (if different to
your postal address) your official address, if applicable.
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Your trade or public register name and
registration number.
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The particulars of any
authorisation scheme in the UK or other EEA state that you
are covered by, or www.businesslink.gov.uk for the UK and
the single point of contact for another EEA state.
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VAT identification number.
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If you carry on a regulated profession, your
professional title, the professional body or similar
institution with which you are registered and the EEA state
in which that title has been granted.
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General terms and conditions.
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Contractual terms relating to the courts in which
claims can be brought and the law applicable to disputes.
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Any after-sales guarantee not imposed by law.
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The price of the service, where a price is
pre-determined.
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Information about any professional liability
insurance or guarantee, including the contact details of the
insurer or guarantor and the territorial coverage.
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How to access details of non-judicial dispute
resolution procedures if you are subject to a code of
conduct or are a member of a trade association or
professional body that gives access to such procedures.
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You must make this information available via one of the following
means
- supply it to the customer on your own initiative
- make it easily accessible to the customer at the place where
the service is provided or the contract concluded, for example,
at your premises
- make it easily accessible by the customer electronically, by
means of an address you supply, for example, on a website
- include it in any information documents that you supply which
give a detailed description of the service.
Information you must provide
to your customers if they ask
Under the PSRs, your customers are entitled to receive the
following information if they ask for it.
Where the price
is not pre-determined by your business for a given type of
service, the price of the service, or, if an exact price
cannot be given, the method for calculating the price so
that it can be checked by the recipient, or a sufficiently
detailed estimate.
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If you are
carrying on a regulated profession, a reference to the
professional rules applicable in your EEA state of
establishment and how to access them – so recipients can
easily find the rules, for example, on a website.
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Information on
any other activities carried out by you or your business
that are directly linked to the service in question, and on
the measures taken to avoid conflicts of interest.
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Any codes of
conduct to which you are subject and the websites from which
these codes are available, specifying the language version
available.
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Under the PSRs, you must make the information on the previous page
available to customers in a clear and unambiguous way and in good
time before the contract is concluded, or before the service is
provided if there is no written contract (unless the information is
requested after the service has been provided).
OFT 15.09.2011
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Accessibility
We take instructions from UK & international clients. Our independent lawyers are available by email, telephone & fax. With central Bristol offices we are just 90 minutes from London by road or rail and 15 minutes from Bristol International Airport. We can travel to meetings if required.
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Independent approach
We are an independent professional law firm here, not a legal factory turning out mass-produced products. In our experience, determined case-handling is more likely to produce effective results.
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Turnaround time
Solicitors at Humphreys & Co. look to input not only
careful legal work and precision but also the determination
to keep matters moving. They aim to work in clients' real
interests with energy and pragmatism.
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Communication skills
Solicitors at Humphreys & Co. always try to open up the
legal process by giving advice and explaining options to
clients in a concise and straightforward way, identifying
clear courses of action whatever the technical or legal
complexities of the subject. |
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